HOW CAN WE HELP YOU?
Our goal is to make your shopping experience as easy as possible.
If you don’t find answers to your questions here, please contact us.
Please, click on the links below for some important information:
We offer a range of delivery services, including Express Delivery, and we use a traceable, reliable delivery service for peace of mind.
The prices quoted above are for up to 20kg in weight.
We will contact you with a delivery price if your order exceeds 20kg’s.
A TNT / FEDEX courier service is used for business customers, for details, please contact us.
Stock orders placed before 1pm will be despatched the same day.
If the item you have ordered is not in stock for immediate despatch, we will contact you with a delivery lead time by email, and reimburse any express postal services that may have been charged.
If you are not entirely happy with your purchase, and it is unworn, with tags still attached where applicable and in original condition, free from stains or odour, and unworn, then you may return the item to us for a refund.
Items that have been damaged, altered, worn, washed, or dry cleaned will not under any circunstances be accepted and will be sent back to the customer.
Please ensure that you are not wearing any make up, perfume, deodarant or body lotion when trying on the garment.
We strongly advise trying the garment on immediately upon receipt to ensure correct size – items returned outwith the 14 days will not be accepted.
You must return the item within 14 days.
We would greatly appreciate you contacting us by email before you return your item so that we can be sure you have the correct returns address and you are within the return time frame.
We do understand sometimes there may be a delay in returning your garment due to surgery, so, please let us know within the 14 days if there is going to be a delay with your return, however returns after 28 days will not be accepted under any circumstance.
Postage costs are non refundable.
We reserve the right to charge £2.99 (two pounds ninety nine) for repackaging costs if interior garment packaging is missing or badly damaged.
For hygiene reasons and in the interest of our customers our return policy is strict and goods returned to us not meeting the returns criteria will not be eligible for resale and will not be refunded.
Faulty goods will be disposed of by us.
Please, complete the return form at https://www.yogamodel.co.uk/product-returns/
and send the item(s) to:
Yoga Model London – Head Office
1, Ajax Avenue, NW9 5EY – London/UK
All returns or exchanges must be packaged securely and shipped via a prepaid, insured, and traceable method in order to ensure safe delivery.
We strongly recommend sending all returning items by Recorded Delivery / proof of posting.
We aim to process refunds within 7 working days, for security reasons your refund will be credited onto the same card you used for payment at the time of ordering.
Refunds will cover the cost of the goods only; any delivery charges cannot be refunded unless the product is faulty, in which case a full refund will be given.
A confirmation from YOGA MODEL UK will be sent as soon as the return/exchange has been processed.
PLEASE NOTE: We are na online store, and the Returns address is an office, not a shop.
You are not able to return or exchange items in person.
We aim to process exchanges within 3 working days.
If you wish to exchange your item for another size, providing it is unworn, with tags still attached where applicable and in original condition, free from stains or odour, and unworn, then you may return the item to us in exchange for another size.
If you wish to exchange for another product, then this will be treated as a new order, and your original order will be treated as a return.
If your order is cancelled prior to despatch then a full refund can be given, including any postal fees.
If you order has already been despatched then you will need to return the item to us at your expense.
Once we have received your returned parcel it will be processed as a refund within 7 days, postal costs will be non refundable.
If you have any questions, then please contact our friendly team and we will be happy to help you!