FAQ’s

HOW CAN WE HELP YOU?

Our goal is to make your shopping experience as easy as possible.

If you don’t find answers to your questions here, please contact us.

Please, click on the links below for some important information:

FREQUENTLY ASKED QUESTIONS

Your information’s safety is very important for Yoga Model. Because of our supreme technology we can guarantee that your personal information will be protected on the sending and storage process throughout Secure Socket Layer (SSL). We also use Digital Secure Server Identification in order to provide you with the best Internet protection technology. Our database is securely stored and protected against non-authorized access. There is not 100% secure information in the Internet. This is why we can not guarantee that your personal information will be completely safe. Nevertheless Yoga Model will always try to protect your personal information using all the possible methods known to us. You have to take into account that keeping your user name and password and any other personal information secret, is your responsibility.

In the website there is a Measurement Table, really simple, which is the best way to find out the right size, bearing in mind that the objective of the product is to massage, not to squeeze. However, if you want to be sure, please, call us on (+44) 079 6188 2895 / (+44) 020 8200 8574 or send an e-mail tosales@yogamodel.co.uk informing your height and weight. For sizes above large, there will be an extra charge of 20% on the final value.

The post operative inserts are worn inside the compression garment in contact with the skin optimizing lymphatic drainage and preventing unwanted creases and marks to the treated area. The compression plaque decreases dead space and facilitates the retraction of the skin post detachment, i.e. liposuction and/or abdominoplasty. The inserts can be worn vertically or horizontally depending on the area treated.

This action is very important and should be done every day after washing your product. Yoga textile has in its composition a stretching fiber that contours the body, suiting perfectly. If you wash it and don’t place it in the freezer, it will dry stretched, becoming loose. Hence, if you place it in the freezer, this fiber will rehydrate becoming soft, coming back to the normal state, having the necessary compression to “treat” your body, and besides that, the product will have an even longer life.

No. However, as the practice, Yoga products provide several benefits in a healthy and natural way, with balance and well-being, improving the elegance, health and beauty of the body.

Yes. We offer this service. Please, do not attempt to adjust our garments elsewhere as we use a special thread supplied by the manufacturer which has the required elasticity to avoid marking the body and damaging the suppleness of the garment. We recommend having more than one garment in order to have a clean one ready at all times.

After you place your order, you will immediately receive an email with a detailed summary of your order. Once your order has been shipped, we will send you another email with your shipping tracking number.We will also send updates regarding the status of your order, to the e-mail address you provided when ordering.

You may return unworn products within 60 days of purchase to qualify for a refund and up to 90 days for an exchange. Products should have all tags attached and their original packages.

For Hygiene reasons, panties can no longer be returned for a refund or exchange, except where genuine quality issues have been identified.

Please fill out the form for exchanges and/or returns that you received with your order and send it with the product(s) you are returning. If you lost this form please, contact us so we can send you a printable form via e-mail. If possible, please attach a copy of the original invoice received with your order.

Please indicate if you just want a refund or if you would like an exchange. If you decide to exchange one or some products, please make sure you write down the new product information.

If you would like to order new extra items, you may do so by listing them on the form.

As soon as we receive the articles, we will send back the new order or we will refund the money to your credit card.

If the total amount of the new order exceeds the original transaction, we will charge the remaining and the shipping charge to your credit card. On the other hand, if the total value of the new order is less than the original transaction, we will make a refund to your credit card.

Delivery and Handling charges are not refundable. If you are returning products where quality issues have been identified we will refund the shipping charges.

Please send the products to:

Yoga Model UK

1, Ajax Avenue

NW9 5EY

London

United Kingdom

Yes. Please call us (+44) 79 6188 2895 or (+44) 20 8200 8574, and we will gladly take your new order or exchange information.