HOW CAN WE HELP YOU?
Our goal is to make your shopping experience as easy as possible.
If you don’t find answers to your questions here, please contact us.
Please, click on the links below for some important information:
INFORMATION COLLECTION, USE & SHARING
Privacy and Cookies
YOGA MODEL Enterprises Limited is committed to protecting your privacy.
In order to provide our services to the customer and to provide a more personalised shopping experience, we need to collect certain information from you.
What information do we collect? How do we use it?
When you order, we ask for your name, e-mail address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable.
This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
For some deliveries this number may be given to our couriers to allow them to contact you to ensure delivery is made.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so that we can administer the contest and notify winners.
We may also use the information we collect to occasionally notify you of website updates and new prices both by Royal Mail and e-mail if you have opted in.
If you would rather not receive this information, please select those options under the “My Account – Newsletter” section of the website.
How do we protect your personal information?
We understand that you are concerned about the security and privacy of online transactions.
Nowadays, there is so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis.
How do you secure my payments?
We employ state-of-the-art data encryption to ensure safe and secure transactions on our website.
Our payment area is secured using industry standard Secure Sockets Layer technology (SSL).
You will know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser.
The other indication is in the address bar.
When you enter the secure area of the website, the background of the address bar may turn dark yellow.
You will also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).
Rest assured that your personal and private information remains secure and private when trading with us.
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser.
This link ensures that all data passed between our web server and your browser remains private and secure.
This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer.
In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.
How do I know you are a legitimate organization?
Our SSL certificates are provided by leading certificate authority, Godaddy.
Godaddy are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG).
Godaddy only provide High Assurance Certificates.
Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organisation with articles of incorporation.
To qualify to receive our SSL Certificate from Godaddy we had to validate ourselves in order to satisfy them that we are a legitimate business.
We had to prove not only that we own this web domain, but also that we are a legally accountable company.
We believe that only by seeking this level of validation can you have peace of mind when buying online.
Our High Assurance SSL Certificates confirm two essential factors:
· That you have a secure SSL (encrypted) link with this website.
· That this website is a valid and legitimate organisation or an accountable legal entity.
What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive.
Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket.
Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so.
Cookies are required to be enabled for the ordering process to work.
Do you disclose my details to outside parties?
YOGA MODEL UK Enterprises Limited does not sell, trade or rent your personal information to others.
We may, however, provide aggregate statistics about our customers, sales, traffic patterns and related website information to reputable third-party vendors and affiliates.
These statistics will include no personally identifiable information.
We are committed to protecting your privacy.
We use the information we collect to make shopping at www.yogamodel.co.uk possible and to enhance your shopping experience.
We do not sell, trade or rent your personal information to others.
Consent by using our website, you consent to the collection and use of this information by YOGA MODEL UK Enterprises Limited.
If, at any time, you believe YOGA MODEL UK Enterprises Limited has not adhered to these principles, or have any other questions or comments about our privacy or security policies then please contact us via e-mail: email@example.com
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
· Remember what is in your shopping basket.
· Remember where you are in the order process.
· Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
· Offer Live Chat Support (If available).
· Track the pages you visit via Google Analytics.
This Website Will:
· Allow you to share pages with social networks such as Facebook (If available).
This Website WILL NOT:
Share any personal information with third parties.